Namco Pool and Patio Super Store is currently offering Save Up to 70% Off on Select Special Items on their website. Click the blue button to view the details of this offer.
What does this site sell?
Family Pool Fun sells the following products:
What are this site’s return policies?
Family Pool Fun accepts returns made within 75 days of purchase. Items for return must have not been misused or abused, altered or damaged as result of improper handling or assembly. On the other hand, above ground liners, parts, replacement motors and pool or spa chemical can only be returned if there is notable manufacturing defect. Custom orders and finance purchases are not returnable.
All returns must be authorized; thus the need to obtain first a return number and return address by calling the returns department on 320-695-2899. Full refund will be issued if the returns meet the above criteria. Otherwise, deductions will be made for missing parts or dirty items. Shipping charges are not refundable.
What are this sites shipping policies and cost? Which countries do they ship to?
Orders are shipped internationally. Below are the shipping costs available:
For international orders , please contact the customer service for a shipping quote.
Does this site offer any warranties or guarantees?
Yes, this site offers a 75 days money back guarantee. If for any reason you are not happy with your item, you can return it for a refund within 75 days of purchase.
Moreover, the site also offers a price match guarantee. If you have found any store offering a lower price including shipping and handling charges of the same brand and item, you can inform the store and after verification, you will be discounted with the price difference. This only applies though, for products that are yet to be ordered.
Does this site have physical store? Where are they located?
No. this site does not have a physical store. Orders must be made online but can be picked up in their dispatching offices.
How can I reach customer service for this site? Does it offer a telephone number?
For customer service assistance, you can contact them through the following:
Do they offer any help or introductory videos?
Yes, the site offer installation videos but available only when you purchase a product.
Do they offer any discounts or coupons?
Yes, discounts and coupons are offered.